The letter narrates how distracted, clueless, hopeless tech firms are in these times. It also expresses the frustration that one faces with the maintenance/reparation as these tech giants lack resources now and have promised to be open only on certain days. Many might be hesitant about the idea of stepping out to get their broken appliances/gadgets/objects repaired or calling a technician for the same. Hence, they try to adjust and make things work.